News & Events > T-Mobile USA recognized as top business
April 17, 2006
Brian Brueckman, standing, vice president of Customer Care for T-Mobile USA Inc., recently escorted U.S. Sen. Olympia Snowe, through a training session with employees at the Oakland company. T-Mobile has been selected as Business of the Year.
Copyright © 2006 Blethen Maine Newspapers Inc.
WATERVILLE -- T-Mobile USA Inc. has kept its promise to employ a major work force in central Maine.
The wireless telecommunications company opened in August at FirstPark in Oakland with 90 employees and already has grown to more than 500 workers.
This commitment to growth is one of the reasons the Mid-Maine Chamber of Commerce has chosen T- Mobile to receive the Business of the Year Award for 2005. The company will receive the recognition April 26 at the Chamber's 43rd annual Awards Dinner, to be held at the Waterville Elks Club.
"We have been very fortunate in central Maine to have had the opportunity to work with such a top-notch, first-rate organization such as T-Mobile," Kimberly N. Lindlof, president and chief executive officer of the Chamber, said. "The energy and enthusiasm that they have brought to the area has been contagious. They set the bar high for future business attraction efforts. We hope that they will all be as great corporate citizens as T-Mobile."
The Chamber's Business of the Year Award is given annually to a company that exemplifies commitment to growth within the community through an expansion of workforce, major renovations and foresight, and has contributed to the overall well-being of the community.
Brian Brueckman, vice president of Customer Care and general manager of the Oakland center, said the company is honored to be recipient of the award.
"When T-Mobile was choosing their next Customer Care Call Center, they were potentially looking at five states," Brueckman said. "Oakland, Maine, was selected due to the strong Maine work ethic. I am proud of everything we have been able to accomplish here in Oakland. We have been extremely successful with the hiring process and have hired over 500 customer service professionals who travel from 85 different Maine communities."
T-Mobile's 80,000- square-foot, state-of-the-art facility at FirstPark has a fitness facility, game room, outdoor patio with barbecue pit and cyber cafe.
Employees are offered benefits including medical, dental, vision and life insurance, as well as a 401K and educational assistance.
They work in a team environment where each worker is encouraged and motivated by a coach. Recognition is received by earning various awards.
The company currently is working with Kennebec Messalonskee Trails to develop walking trails around the premises.
T- Mobile USA is part of T-Mobile International and is one of the largest wireless carriers in the world with more than 80 million customers, according to company officials. It is the only provider offering seamless voice coverage on one phone, at one number, in more than 185 countries.
The company, whose North American headquarters is in Bellevue, Wash., has won eight J.D. Power & Associates awards for overall customer satisfaction, customer service performance and call quality performance. T- Mobile has 14 customer care call centers, three financial care centers and two technical care centers.
Tickets to the Chamber Awards Dinner, sponsored by Central Maine Motors Auto Group and MaineGeneral Health, are $45 a person and available by calling 873-3315 or e-mailing info@midmaine chamber.com
Amy Calder -- 861 -9247
acalder@centralmaine.com
